REFUND POLICY
We provide a 60-day return and refund service window for all pet supplies sold on the site, including pet pee pads, pet waste bags, pet cleaning wipes and pet shampoos. Within 60 days after the user receives the goods, if the user is not satisfied with the product quality, product effect, or the product does not match the browsing description, the user can initiate a return and refund application to our customer service team in accordance with the official process.
In order to ensure the standardized processing of refunds, users need to ensure that the returned products are in unused, intact and resalable state, with complete product packaging and accessories. For products with quality problems or shipping damage caused by our side, we will unconditionally approve the user's refund application without requiring users to bear any additional costs. For personal subjective reasons such as inappropriate product style and personal dislike, we also support return and refund applications within the valid period.
After the user submits the refund application, our professional after-sales team will review the application information and verify the order and product situation within the working time. After the application is approved, the user needs to return the goods to the designated return address in accordance with the specified process. After we receive and inspect the returned products to be qualified, we will officially launch the refund process.
All refund processing will be completed within 5-10 working days from the date of successful product inspection. The refund will be returned to the user's original payment account in the form of US dollar settlement in accordance with the original order payment amount. The specific arrival time of the refund may be slightly affected by the processing cycle of the user's payment institution, which is beyond our control scope, and we will actively assist users in checking the refund progress.
All orders on this website enjoy global free shipping services. Under any valid refund scenario, we will not deduct any shipping fee, handling fee or service fee from the refund amount. The refund amount shall be subject to the actual payment amount of the user's order, and no hidden deduction will be generated. For partial return of goods in a single order, we will calculate the refund amount proportionally according to the unit price of the returned products and complete the refund settlement.
We reserve the right to reject refund applications that exceed the 60-day refund period, have artificially damaged products, incomplete product packaging, or malicious refund applications. For any abnormal refund problems and disputed orders, users can contact customer service for manual verification and negotiation solution. We will adhere to the principle of fairness and transparency to properly handle all refund disputes.