SHIPPING POLICY
This Shipping Policy formulates unified global shipping standards, shipment rules, delivery cycle and service specifications for all orders on our official independent station, covering all pet supplies such as pet pee pads, pet waste bags, pet cleaning wipes and pet shampoos. This policy is applicable to all global regional orders, and all users will enjoy standardized and transparent shipping services after placing orders.
We provide permanent global free shipping services for all products on the website. No matter which country or region the user is located in, all orders placed on the official website do not need to pay any shipping fee, logistics handling fee, cross-border service fee and other additional fees. All freight costs are borne uniformly by our platform, and there is no hidden charge in the whole transaction process.
We implement a unified order processing and shipment cycle for all global orders. After the user completes the order payment successfully, our warehouse team will carry out product inspection, packaging, sorting and outbound operations within 1-3 working days. The order will be officially shipped within the specified time limit, and the system will automatically update the shipment status and generate logistics tracking information for users to query at any time.
All global orders adopt a unified standard logistics distribution cycle, and the estimated delivery time of all orders is 6-12 working days from the date of official shipment. This delivery cycle is applicable to all overseas regions covered by our global shipping service, and there is no separate delivery standard for any region. At present, we do not provide additional expedited logistics distribution services, and all orders are delivered in accordance with the unified official logistics cycle.
After the order is shipped, users can check the real-time logistics transportation status, transit information and delivery progress through the order background of the official website. Our logistics partners have rich cross-border transportation experience, which can ensure the safe and stable transportation of pet daily supplies, avoid product damage, leakage and other problems during transportation, and ensure that users receive intact products.
In case of logistics delays caused by objective factors such as customs inspection, regional transportation control, weather changes and other force majeure factors during the transportation process, we will actively track the logistics progress and synchronize the latest information to users in a timely manner. For logistics abnormalities caused by non-user personal reasons, we will assist users in solving problems and protecting users' legitimate shopping rights and interests.
We strictly standardize the product packaging process. All pet products will be packaged with professional dust-proof, pressure-resistant and moisture-proof packaging materials before shipment to ensure that the products are not damaged, polluted or deformed during long-distance cross-border transportation. For disposable daily necessities such as pet wipes and pet pee pads, we will carry out sealed packaging to ensure the cleanliness and safety of the products.
All shipping services of the website are linked with the platform's after-sales policy. If the product is damaged, missing or wrong goods due to logistics and shipment problems, users can initiate after-sales application in accordance with the official process. We will verify the problem and provide return, exchange or refund services for users to ensure that users will not bear any losses caused by shipment and logistics problems.
We will continuously optimize the global logistics system, upgrade the packaging standard and transportation efficiency, and strive to provide more stable and efficient shipping services for global users. All shipping rules are public and transparent, and we will always adhere to the service principle of free global shipping and standardized distribution cycle to serve every pet family around the world.