TERMS OF PURCHASE
These Terms of Purchase are formulated to standardize the online purchase transaction behavior between our official website and global users, clarify the rights, obligations and responsibilities of both parties in the transaction process, and apply to all product purchase behaviors of users on this independent station. All users who browse the website, place orders and complete payment transactions shall be deemed to have fully understood and voluntarily accepted all the terms of this purchase agreement.
All products displayed on the website are independently sold by our platform, including pet pee pads, pet waste bags, pet cleaning wipes, pet shampoos and other series of pet daily supplies. All product pictures, parameter descriptions, usage introductions and price labels on the website are real and effective on the date of release. We will adjust product prices and inventory status in real time according to operation needs, and the final transaction price shall be subject to the pricing displayed on the order page when the user places the order.
All transactions on this website are settled uniformly in US dollars. All order pricing, discount settlement, freight settlement and refund settlement are implemented in US dollars. Users need to complete payment through legal and compliant payment channels supported by the website. After the user successfully pays and places the order, the transaction contract between the two parties takes effect officially, and both parties shall perform their respective obligations in accordance with the terms of the purchase agreement.
After the user places an order successfully, we will complete the order sorting, inspection and shipment within 1-3 working days. All orders enjoy global free shipping service, and there is no additional shipping fee, packaging fee and handling fee for any regional orders. The unified delivery cycle of all global orders is 6-12 working days from the date of shipment, and we do not provide additional expedited distribution services, and the delivery time of all orders is subject to the unified standard.
Users shall bear the responsibility for the authenticity and accuracy of the order information filled in by themselves, including recipient name, contact information, delivery address and other key information. Problems such as failed delivery, package return and order loss caused by users' wrong filling of information shall be borne by users themselves. We will actively assist users in solving logistics problems within the scope of our responsibilities.
In terms of after-sales purchase rights and interests, all user orders enjoy a 60-day return and refund right. Users can initiate a return application in accordance with the refund policy within the valid period. After the returned goods are inspected and qualified, the refund will be completed within 5-10 working days. All after-sales services are implemented in strict accordance with the official policies of the website, and no private agreement modification is allowed.
Users shall abide by the relevant national and regional laws and regulations of their location when purchasing products on this website, and shall not use our products for illegal and improper purposes. We reserve the right to cancel orders and terminate transaction services for malicious order placement, fraudulent transactions, repeated malicious returns and other abnormal behaviors that damage the interests of the platform.
We have the right to adjust and optimize the product system, pricing rules, service processes and purchase terms according to the actual operation situation of the platform. The adjusted terms will be published on the official website and take effect automatically. The continued purchase of products by users will be deemed as acceptance of the latest purchase terms. All transaction disputes arising from online purchases shall be solved through friendly negotiation based on these purchase terms and relevant platform policies.